jeya 9's Privacy Policy

This Privacy Policy ("Policy") applies to all users of the jeya 9 platform. By using the jeya 9 website and mobile app, you are considered to have agreed to this Policy. If you do not agree with any part of this Policy, please stop using our services.

The purpose of this Policy is to clearly inform you of what information jeya 9 collects, how it is used, how long it is retained, and what your rights are. We believe transparency in data protection is something every user deserves.

This Policy works alongside our Terms and Conditions, and together they form the legal framework governing the use of our platform's services.

jeya 9 collects two types of information — information provided directly by the user and technical information collected automatically.

2.1 Personal Identity Information

The following information is collected from you during account registration and verification:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Financial transaction information — such as bKash, Nagad, Rocket or Upay account numbers
• Deposit and withdrawal history

2.2 Automatically Collected Information

When you use jeya 9, the following technical information is collected automatically:

• IP address and device type
• Operating system and browser information
• Time spent active on the platform and page visit information
• Game play history and betting activity
• Information obtained from cookies and similar tracking technologies

2.3 Communication Information

When you contact us via live chat or email, the content of that conversation and your identity are also stored as a record, which is used for providing support in future.

jeya 9 uses collected information only for specific and lawful purposes. Your information is not sold or transferred to any unauthorised third party.

• Account registration, verification and management
• Processing financial transactions including deposits and withdrawals
• Preventing fraud, money laundering and unauthorised access
• Showing games and offers based on your preferences
• Managing bonuses, promotions and VIP programmes
• Providing customer service and technical support
• Improving platform security and performance
• Fulfilling legal obligations

Monitoring your responsible gaming behaviour is also an important part of how we use information. In our Responsible Gaming section we explain in detail how we work to keep gaming safe.

jeya 9 retains your personal information only for as long as necessary. Information is kept while the account is active, and even after an account is closed, certain information may be retained for a defined period for specific legal reasons.

4.1 Retention Period

• Account information: for the entire period the account remains active
• Financial transaction records: minimum five years
• Identity verification documents: for the applicable period even after account closure
• Customer service conversations: up to two years

4.2 Data Deletion Requests

After closing your account, you may request that we delete your personal information. However, some information may be required to be kept for a defined period due to legal obligations. In such cases, we will inform you in writing.

jeya 9 does not sell your personal information. However, limited information may be shared with trusted partners as needed to operate the service.

5.1 Service Providers

Organisations providing payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure receive only the minimum information necessary to perform their services. All such partners operate under strict confidentiality agreements.

5.2 Legal Reasons

In the event of a court order, investigation or legal obligation, necessary information may be shared with the relevant authorities. This is done only when legally required and not at our own initiative.

5.3 When Information Is Not Shared

• With third parties for marketing or advertising purposes
• For any unnecessary purpose without your explicit consent
• In any commercial venture unrelated to the service

Cookies and similar technologies are used on the jeya 9 website and app to improve your experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and running core functionality.
• Functional Cookies: Used to remember your preferences such as language selection and display settings.
• Analytics Cookies: To understand which parts of the platform are used most.
• Security Cookies: To detect fraud and unauthorised access.

6.2 Cookie Control

Non-essential cookies can be turned off from your browser or device settings. However, disabling certain cookies may mean some features of the platform do not work correctly.

As a jeya 9 user, you have certain rights over your personal information. We respect these rights and aim to respond in a timely manner.

7.1 Right to Access Information

You may request a copy of the personal information stored in your account at any time. We generally respond to such requests within 30 days.

7.2 Right to Correct Information

If any of your information is incorrect, you may request a correction. Some information can be updated directly from account settings; for others, you will need to contact the support team.

7.3 Right to Delete Information

After closing your account, you may request deletion of your information beyond what is required by legal obligations.

7.4 Right to Object to Processing

You have the right to object to the processing of your information for specific reasons. However, such an objection may not be effective in cases where processing is essential for operating the service.

For detailed questions about these rights, visit our FAQ section, where answers to common questions are provided.

jeya 9 uses modern technical and organisational measures to protect your information. Data security is a core part of our service.

• Data transfers are secured through SSL/TLS encryption
• Stored data is kept in encrypted form
• Access to sensitive information is restricted to authorised personnel only
• Regular security audits and updates are carried out
• Automated systems are in place to monitor suspicious activity
• A rapid response plan is in place in the event of a data breach

However, no one can guarantee complete security when transferring or storing data over the internet. If you notice any suspicious activity, please notify our support team immediately.

jeya 9 is for individuals aged 21 and above only. Collecting information from minors or allowing them to use the platform goes entirely against our policy.

Age verification is mandatory at registration. If any user is found to be under 21, their account will be closed immediately and the collected information will be deleted.

If you are aware that a minor is using our platform, please contact us directly.

jeya 9 may update this Privacy Policy when necessary. If any significant changes are made, we will notify you via your registered email or through a notice on the platform.

Continuing to use the platform after changes have been made will be considered as your agreement to the updated Policy. You are therefore advised to revisit this page regularly.

Any changes to this Policy are made in line with our general terms of service. To learn more about jeya 9, visit our About Us page.

If you have any questions, concerns or complaints about this Privacy Policy, please get in touch with us. Our support team is available 24 hours a day, 7 days a week in Bengali and English.

We generally respond to privacy-related requests within 30 days. For urgent matters, live chat is the fastest way to reach us.